Help Center
  1. Help Center
  2. Acticon Helpdesk

Acticon Helpdesk

Willkommen! Sie können aus den bereitgestellten Optionen auswählen.

Technischer Support

Benötigen Sie Hilfe bei der Installation, Konfiguration oder Problemlösung? Wählen Sie dies, um Unterstützung anzufordern.

Erforderliche Felder sind mit einem Sternchen markiert.*
Dateien ziehen und ablegen, Screenshots einfügen oder Anhänge durchsuchen
Unterstützt von Jira Service Management
{"xsrfToken":"77dc189238aac3b5eff252f47f9851aab59cada5_lout","branding":{"id":"6","key":"ah","name":"Acticon Helpdesk","portalBaseUrl":"/servicedesk/customer/portal/6"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/a5bcd2ba-ceed-4d29-8b64-dfca1e707b1d/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5NDgyMjcxMy0yNTk4LTQ1MDctOTNlYy1kNWU2M2RiNzMwODAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmE1YmNkMmJhLWNlZWQtNGQyOS04YjY0LWRmY2ExZTcwN2IxZCI6WyJyZWFkIl19LCJleHAiOjE3NTA3MjYwODEsIm5iZiI6MTc1MDcyNTQ4MX0.oVsTKr9pNY5_4U9UNllqQubvOVEcPiFoQhkgArO10mc&client=94822713-2598-4507-93ec-d5e63db73080&mode=fit","logoId":"a5bcd2ba-ceed-4d29-8b64-dfca1e707b1d","isLogoAvailable":true,"helpCenterTitle":"Willkommen im Acticon Helpdesk","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"helpCenterTitle":"Willkommen im Acticon Helpdesk","sharedPortalName":"Help Center","localeDisplayName":"Deutsch (Deutschland)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"de-DE","userLanguageTag":"de-DE","portalThemeColor":"#1718d7","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/032f71e7-8122-43e7-9031-2033273463c5/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5NDgyMjcxMy0yNTk4LTQ1MDctOTNlYy1kNWU2M2RiNzMwODAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjAzMmY3MWU3LTgxMjItNDNlNy05MDMxLTIwMzMyNzM0NjNjNSI6WyJyZWFkIl19LCJleHAiOjE3NTA3MjYwODEsIm5iZiI6MTc1MDcyNTQ4MX0.4HcJ1siqbLL-bIF_4MmBQ22_Xb13MIZTvG1Ow2ql7DI&client=94822713-2598-4507-93ec-d5e63db73080&height=300&mode=fit","bannerMediaApiFileId":"032f71e7-8122-43e7-9031-2033273463c5","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"6","key":"ah","projectId":10005,"serviceDeskId":6,"name":"Acticon Helpdesk","description":"<p>Willkommen! Sie können aus den bereitgestellten Optionen auswählen.</p>","portalBaseUrl":"/servicedesk/customer/portal/6","reqTypes":[{"id":"46","name":"Bug melden","descriptionHtml":"","callToAction":"Bug melden","introHtml":"<p>Berichten Sie uns von den aufgetretenen Problemen.</p>","icon":10554,"iconUrl":"https://acticongmbh.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10554","groups":[7],"key":""},{"id":"47","name":"Ein neues Feature / Änderung vorschlagen","descriptionHtml":"","callToAction":"Ein neues Feature / Änderung vorschlagen","introHtml":"<p>Berichten Sie uns von Ihrer Idee eines neuen Features.</p>","icon":10544,"iconUrl":"https://acticongmbh.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10544","groups":[7],"key":""},{"id":"43","name":"Fragen zu bestimmten Produkten oder Testversionen","descriptionHtml":"","callToAction":"Fragen zu bestimmten Produkten oder Testversionen","introHtml":"<p>Haben Sie eine produktspezifische Frage oder benötigen Sie eine Testversion? Dann sind Sie hier richtig.</p>","icon":10550,"iconUrl":"https://acticongmbh.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[7],"key":""},{"id":"42","name":"Fragen zu Lizenzierung und Abrechnung","descriptionHtml":"","callToAction":"Fragen zu Lizenzierung und Abrechnung","introHtml":"<p>Wählen Sie dies, wenn Sie Fragen zur Lizenzierung oder Abrechnung haben.</p>","icon":10545,"iconUrl":"https://acticongmbh.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[7],"key":""},{"id":"44","name":"Sonstige Fragen","descriptionHtml":"","callToAction":"Sonstige Fragen","introHtml":"<p>Das Gesuchte nicht gefunden? Wählen Sie diese Option und wir helfen Ihnen weiter.</p>","icon":10558,"iconUrl":"https://acticongmbh.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10558","groups":[7],"key":""},{"id":"41","name":"Technischer Support","descriptionHtml":"","callToAction":"Technischer Support","introHtml":"<p>Benötigen Sie Hilfe bei der Installation, Konfiguration oder Problemlösung? Wählen Sie dies, um Unterstützung anzufordern.</p>","icon":10529,"iconUrl":"https://acticongmbh.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10529","groups":[7],"key":""},{"id":"48","name":"Verbesserungsvorschlag machen","descriptionHtml":"","callToAction":"Verbesserungsvorschlag machen","introHtml":"<p>Haben Sie einen Verbesserungsvorschlag? Wir sind ganz Ohr.</p>","icon":10548,"iconUrl":"https://acticongmbh.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10548","groups":[7],"key":""},{"id":"45","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10536,"iconUrl":"https://acticongmbh.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[],"key":""}],"reqGroups":[{"id":7,"name":"Allgemein"}],"orderMapping":{"7":[47,41,42,43,44,46,48]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"b7d01332-9af8-3d5b-9fb5-cf635919e92e","appLinkName":"","appLinkUrl":"","spaceKey":"AH","spaceName":"Acticon Helpdesk","spaceUrl":"","isServer":false},"labels":[],"projectKey":"AH","serviceDeskId":6,"kbLinkDomainURLs":["https://acticongmbh.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":6,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"AH","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Deutsch (Deutschland)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5NDgyMjcxMy0yNTk4LTQ1MDctOTNlYy1kNWU2M2RiNzMwODAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTA3MjY2ODEsIm5iZiI6MTc1MDcyNTQ4MX0.ZAZsgKr4snuHZMqksByn7KDemKfyvVQfTLmf0r_RoLA","targetCollection":"upload-project-10005","endpointUrl":"https://api.media.atlassian.com","clientId":"94822713-2598-4507-93ec-d5e63db73080","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":41,"projectId":10005,"issueType":{"id":"10003","name":"Support"},"form":{"name":"Technischer Support","descriptionHtml":"","callToAction":"Technischer Support","intro":"<p>Ben&ouml;tigen Sie Hilfe bei der Installation, Konfiguration oder Probleml&ouml;sung? W&auml;hlen Sie dies, um Unterst&uuml;tzung anzufordern.</p>","instructions":"","icon":10529,"iconUrl":"https://acticongmbh.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10529","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"E-Mail-Bestätigung an","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Zusammenfassung","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"multiselect","jiraFieldType":"components","fieldId":"components","fieldConfigId":"","label":"Komponenten oder Produkte","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["10011"],"values":[{"value":"10011","label":"Jira","selected":false,"children":[]}]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Beschreibung","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Anhang","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/6/create/41","requestValidateBaseUrl":"/servicedesk/customer/portal/6/validate/41","calendarParams":{"firstDay":1,"date":"2025-06-24T02:38:01+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"b7d01332-9af8-3d5b-9fb5-cf635919e92e","appLinkName":"","appLinkUrl":"","spaceKey":"AH","spaceName":"Acticon Helpdesk","spaceUrl":"","isServer":false},"labels":[],"projectKey":"AH","serviceDeskId":6,"kbLinkDomainURLs":["https://acticongmbh.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5NDgyMjcxMy0yNTk4LTQ1MDctOTNlYy1kNWU2M2RiNzMwODAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTA3MjY2ODEsIm5iZiI6MTc1MDcyNTQ4MX0.ZAZsgKr4snuHZMqksByn7KDemKfyvVQfTLmf0r_RoLA","targetCollection":"upload-project-10005","endpointUrl":"https://api.media.atlassian.com","clientId":"94822713-2598-4507-93ec-d5e63db73080","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=acticongmbh","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"77dc189238aac3b5eff252f47f9851aab59cada5_lout","baseUrl":"https://acticongmbh.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://acticongmbh.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["Januar","Februar","März","April","Mai","Juni","Juli","August","September","Oktober","November","Dezember"],"monthsShort":["Jan","Feb","Mär","Apr","Mai","Jun","Jul","Aug","Sep","Okt","Nov","Dez"],"weekdaysShort":["So","Mo","Di","Mi","Do","Fr","Sa"],"weekdays":["Sonntag","Montag","Dienstag","Mittwoch","Donnerstag","Freitag","Samstag"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"94822713-2598-4507-93ec-d5e63db73080","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"405c32c067254570b29cabcabfa541df","siteDefaultLanguageTag":"de-DE","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}