Acticon Helpdesk

Willkommen! Sie können aus den bereitgestellten Optionen auswählen.

Womit können wir Ihnen weiterhelfen?

Technischer Support

Erforderliche Felder sind mit einem Sternchen markiert.

{"xsrfToken":"11c068d9c2a9bb818ccdab7eade655ced18a50f0_lout","branding":{"id":"6","key":"ah","name":"Acticon Helpdesk","portalBaseUrl":"/servicedesk/customer/portal/6"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/a5bcd2ba-ceed-4d29-8b64-dfca1e707b1d/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5NDgyMjcxMy0yNTk4LTQ1MDctOTNlYy1kNWU2M2RiNzMwODAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmE1YmNkMmJhLWNlZWQtNGQyOS04YjY0LWRmY2ExZTcwN2IxZCI6WyJyZWFkIl19LCJleHAiOjE3NTIwODQzMDMsIm5iZiI6MTc1MjA4MzcwM30.2bsNK6Qbqok2tbYfrrzILKM6kABo-gjwSzjTvNQS2zY&client=94822713-2598-4507-93ec-d5e63db73080&mode=fit","logoId":"a5bcd2ba-ceed-4d29-8b64-dfca1e707b1d","isLogoAvailable":true,"helpCenterTitle":"Willkommen im Acticon Helpdesk","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"helpCenterTitle":"Willkommen im Acticon Helpdesk","sharedPortalName":"Help Center","localeDisplayName":"Deutsch (Deutschland)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"de-DE","userLanguageTag":"de-DE","portalThemeColor":"#1718d7","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/032f71e7-8122-43e7-9031-2033273463c5/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5NDgyMjcxMy0yNTk4LTQ1MDctOTNlYy1kNWU2M2RiNzMwODAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjAzMmY3MWU3LTgxMjItNDNlNy05MDMxLTIwMzMyNzM0NjNjNSI6WyJyZWFkIl19LCJleHAiOjE3NTIwODQzMDMsIm5iZiI6MTc1MjA4MzcwM30.neSLefkJ74nXfW8blS4vMf2NEEvjY3TJ4m1tCmG79-U&client=94822713-2598-4507-93ec-d5e63db73080&height=300&mode=fit","bannerMediaApiFileId":"032f71e7-8122-43e7-9031-2033273463c5","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"6","key":"ah","projectId":10005,"serviceDeskId":6,"name":"Acticon Helpdesk","description":"Willkommen! Sie können aus den bereitgestellten Optionen auswählen.","portalBaseUrl":"/servicedesk/customer/portal/6","reqTypes":[{"id":"46","name":"Bug melden","descriptionHtml":"","callToAction":"Bug melden","introHtml":"Berichten Sie uns von den aufgetretenen Problemen.","icon":10554,"iconUrl":"https://acticongmbh.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10554","groups":[7],"key":""},{"id":"47","name":"Ein neues Feature / Änderung vorschlagen","descriptionHtml":"","callToAction":"Ein neues Feature / Änderung vorschlagen","introHtml":"Berichten Sie uns von Ihrer Idee eines neuen Features.","icon":10544,"iconUrl":"https://acticongmbh.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10544","groups":[7],"key":""},{"id":"43","name":"Fragen zu bestimmten Produkten oder Testversionen","descriptionHtml":"","callToAction":"Fragen zu bestimmten Produkten oder Testversionen","introHtml":"Haben Sie eine produktspezifische Frage oder benötigen Sie eine Testversion? Dann sind Sie hier richtig.","icon":10550,"iconUrl":"https://acticongmbh.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[7],"key":""},{"id":"42","name":"Fragen zu Lizenzierung und Abrechnung","descriptionHtml":"","callToAction":"Fragen zu Lizenzierung und Abrechnung","introHtml":"Wählen Sie dies, wenn Sie Fragen zur Lizenzierung oder Abrechnung haben.","icon":10545,"iconUrl":"https://acticongmbh.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[7],"key":""},{"id":"44","name":"Sonstige Fragen","descriptionHtml":"","callToAction":"Sonstige Fragen","introHtml":"Das Gesuchte nicht gefunden? Wählen Sie diese Option und wir helfen Ihnen weiter.","icon":10558,"iconUrl":"https://acticongmbh.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10558","groups":[7],"key":""},{"id":"41","name":"Technischer Support","descriptionHtml":"","callToAction":"Technischer Support","introHtml":"Benötigen Sie Hilfe bei der Installation, Konfiguration oder Problemlösung? Wählen Sie dies, um Unterstützung anzufordern.","icon":10529,"iconUrl":"https://acticongmbh.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10529","groups":[7],"key":""},{"id":"48","name":"Verbesserungsvorschlag machen","descriptionHtml":"","callToAction":"Verbesserungsvorschlag machen","introHtml":"Haben Sie einen Verbesserungsvorschlag? Wir sind ganz Ohr.","icon":10548,"iconUrl":"https://acticongmbh.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10548","groups":[7],"key":""},{"id":"45","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10536,"iconUrl":"https://acticongmbh.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[],"key":""}],"reqGroups":[{"id":7,"name":"Allgemein"}],"orderMapping":{"7":[47,41,42,43,44,46,48]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"b7d01332-9af8-3d5b-9fb5-cf635919e92e","appLinkName":"","appLinkUrl":"","spaceKey":"AH","spaceName":"Acticon Helpdesk","spaceUrl":"","isServer":false},"labels":[],"projectKey":"AH","serviceDeskId":6,"kbLinkDomainURLs":["https://acticongmbh.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":6,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"AH","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Deutsch (Deutschland)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5NDgyMjcxMy0yNTk4LTQ1MDctOTNlYy1kNWU2M2RiNzMwODAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTIwODQ5MDMsIm5iZiI6MTc1MjA4MzcwM30.WIzUBktYsfLseUIn_T0F77nnYrcKzHy57A_M1lG5s64","targetCollection":"upload-project-10005","endpointUrl":"https://api.media.atlassian.com","clientId":"94822713-2598-4507-93ec-d5e63db73080","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":41,"projectId":10005,"issueType":{"id":"10003","name":"Support"},"form":{"name":"Technischer Support","descriptionHtml":"","callToAction":"Technischer Support","intro":"Benötigen Sie Hilfe bei der Installation, Konfiguration oder Problemlösung? Wählen Sie dies, um Unterstützung anzufordern.","instructions":"","icon":10529,"iconUrl":"https://acticongmbh.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10529","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"E-Mail-Bestätigung an","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Zusammenfassung","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"multiselect","jiraFieldType":"components","fieldId":"components","fieldConfigId":"","label":"Komponenten oder Produkte","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["10011"],"values":[{"value":"10011","label":"Jira","selected":false,"children":[]}]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Beschreibung","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Anhang","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/6/create/41","requestValidateBaseUrl":"/servicedesk/customer/portal/6/validate/41","calendarParams":{"firstDay":1,"date":"2025-07-09T19:55:04+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"b7d01332-9af8-3d5b-9fb5-cf635919e92e","appLinkName":"","appLinkUrl":"","spaceKey":"AH","spaceName":"Acticon Helpdesk","spaceUrl":"","isServer":false},"labels":[],"projectKey":"AH","serviceDeskId":6,"kbLinkDomainURLs":["https://acticongmbh.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5NDgyMjcxMy0yNTk4LTQ1MDctOTNlYy1kNWU2M2RiNzMwODAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTIwODQ5MDQsIm5iZiI6MTc1MjA4MzcwNH0.Wx3devtz0ccMz5XOoLtceqzMc2KvpIrR8E4c8OaXcVY","targetCollection":"upload-project-10005","endpointUrl":"https://api.media.atlassian.com","clientId":"94822713-2598-4507-93ec-d5e63db73080","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=acticongmbh","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"11c068d9c2a9bb818ccdab7eade655ced18a50f0_lout","baseUrl":"https://acticongmbh.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://acticongmbh.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["Januar","Februar","März","April","Mai","Juni","Juli","August","September","Oktober","November","Dezember"],"monthsShort":["Jan","Feb","Mär","Apr","Mai","Jun","Jul","Aug","Sep","Okt","Nov","Dez"],"weekdaysShort":["So","Mo","Di","Mi","Do","Fr","Sa"],"weekdays":["Sonntag","Montag","Dienstag","Mittwoch","Donnerstag","Freitag","Samstag"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"94822713-2598-4507-93ec-d5e63db73080","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"4a5ef90766b64ec2b9d32399c737aa81","siteDefaultLanguageTag":"de-DE","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}