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Help Center
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  2. Acticon Helpdesk

Acticon Helpdesk

Willkommen! Sie können aus den bereitgestellten Optionen auswählen.

  • Ein neues Feature / Änderung vorschlagen

    Berichten Sie uns von Ihrer Idee eines neuen Features.

  • Technischer Support

    Benötigen Sie Hilfe bei der Installation, Konfiguration oder Problemlösung? Wählen Sie dies, um Unterstützung anzufordern.

  • Fragen zu Lizenzierung und Abrechnung

    Wählen Sie dies, wenn Sie Fragen zur Lizenzierung oder Abrechnung haben.

  • Fragen zu bestimmten Produkten oder Testversionen

    Haben Sie eine produktspezifische Frage oder benötigen Sie eine Testversion? Dann sind Sie hier richtig.

  • Sonstige Fragen

    Das Gesuchte nicht gefunden? Wählen Sie diese Option und wir helfen Ihnen weiter.

  • Bug melden

    Berichten Sie uns von den aufgetretenen Problemen.

  • Verbesserungsvorschlag machen

    Haben Sie einen Verbesserungsvorschlag? Wir sind ganz Ohr.

Unterstützt von Jira Service Management
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